Wednesday, April 07, 2010

What Does A Hairdresser's Client Expect from you?

You may have started as a junior or an apprentice, either way you were sweeping floors, passing stuff to the operator, running errands until you developed onto shampooing and while all that was going on you may have notices how a client was received when they walked in the door.....at least I hope you did.
You would have seen a polite greeting or maybe a friendly one but regardless, it would have been respectful. A client comes to your salon to be pampered and fussed over apart from wishing to look good on exit.
They expect a quality of service from the boss right down to the junior because they are willing to pay for it and of course, they don't get it at home. With the choices she has, you had better make sure that she gets what she expects or she'll be off down the road next time.
As a junior you're expected to watch and learn and of course in some salons you actually get trained in a programmed course specifically designed by the firm you work for as they do at the Maidenhead Hairdressers my wife goes to. New clients are a little apprehensive and need what can be described as 'being led'. They don't know where to put their coat or where to go until you show them so the services starts immediately they have completed the check in at reception.
In good salons a junior or sometimes even the actual operator will greet......read the full article about What does a Hairdresser's Client expect from you

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